Vacancy: Community Liaison Officer

The Australian High Commission, New Delhi, is seeking applications for the position of Community Liaison Officer. 

Applicants are advised to read the Position Description below prior to addressing the selection criteria. Applicants must address each of the selection criteria. Applications that do not specifically address the selection criteria will not be considered. Further information on selection criteria is available on our website http://www.india.highcommission.gov.au.

Subject to the successful completion of three month probationary period the successful applicant will be offered a one-year contract of employment under the Locally Engaged Staff (LES) Conditions of Service. The contract maybe extended subject to agreement between the employer and employee. The working hours are flexible, but at least 15 hours is required per week up to a maximum of 20 hours.

The monthly salary will be as per the all India Terms and Conditions of Employment and it is expected the successful applicant will be offered the position at the LE3 level at 44,080 to 56,713 INR per month pro-rated for the hours worked.

HOW TO APPLY    

Applicants must submit by close of business Wednesday 25 May 2016 the following documents in Microsoft Word format with subject header ‘Application for Community Liaison Officer’ to [email protected]

1. A typed statement addressing each of the selection criteria.
2. A resume detailing your contact details, work experience and the names and contact details of two referees.

   Applications not meeting these criteria will not be considered.  No late applications will be accepted and only short listed candidates will be contacted.

Agency	Department of Foreign Affairs and Trade
Position number	ND15
Title	Community Liaison Officer (CLO) – New Delhi
Classification	LE3
Section	Corporate
Reports to (title)	Human Resources Manager

 

 

 

 

 

About the Australian Government’s Department of Foreign Affairs and Trade (DFAT)

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travelers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

About the position

The Community Liaison Officer (CLO) is responsible for providing familiarisation support and assistance to Australian officers and their families posted to New Delhi and supporting their arrival and departure from post.

Position Duties – reporting to LES HR Manager

• Liaise with incoming posted officers and relevant corporate staff to facilitate arrivals at post, including liaising with incoming officers via phone and e-mail prior to arrival and in person following their arrival to post.
• Liaise with the property section and Second Secretary (property) to coordinate settling in kit, furniture and property needs based on family composition and specific requests of incoming arrivals.
• Carry out orientation programs, including tours of local areas, to assist new arrivals in becoming familiar with available facilities.
• Act as a contact point with-in the mission for all posted officers, spouses and dependents prior to, during and after arrival in New Delhi.
• Act as a liaison between all posted officers, spouses and dependents, post administration and stakeholder organizations as required, including schools, banks and health care facilities.
• Collect and maintain records, and provide reporting on information relating to local living conditions and personal information relating to posted staff and dependents including blood group register.
• Keep SAO informed of arrivals, departures and their status in relation to schooling, housing, health etc.
• Identify and build relationships with relevant stakeholders within the local community including with other Diplomatic Mission, schools and health care providers.Undertake regular liaison with the Family Liaison Office in Canberra and with other attached agencies as required on matters of concern to officers, spouses and families.
• Assist all officers, spouses and dependants to address matters of personal concern by facilitating access to resources at post, i.e. in the mission and/or the local community or by consulting with the Departmental Staff Counsellor or the Family Liaison Office as required.
• Prepare and distribute a periodic newsletter and handbook for new arrivals
• Undertake reporting, administration and other duties as required or directed.

Selection Criteria

• Ability to communicate effectively with posted officers (including spouses, partners and dependents), post administration, and other key stakeholders.
• High level interpersonal skills and an ability to maintain confidentiality.
• High level planning and organisational skills.
• Excellent computer skills including demonstrated experience with the electronic filing systems and Microsoft Office applications.  Desktop publishing experience is desirable.
• Experience and understanding of the issues relating to relocating to New Delhi or an overseas environment, particularly from an Australian perspective is highly desirable.