GENERAL INFORMATION FOR AUSTRALIAN TRAVELLERS IN INDIA
Most travellers experience no problems during their stay in India, but if they do, the Consular & Passport Section of the Australian High Commission can provide a range of advice and assistance from issuing emergency passports, assist in cases of accident, serious illness or death, witness and certify documents, etc. However, we are unable to arrange any of your travel or hotel bookings, get you visas, pay private bills, legal costs or fines, get you out of goal or provide legal advice. The High Commission is however; always ready to assist in the case of an emergency. By law we must charge fees for certain services such as notarial acts, certifying documents, certificates of no impediment and producing introduction letters.
Travellers are recommended to observe precautions travelling in the country covered by the advice. For travel advice please visit: www.smartraveller.gov.au.
It is recommended that you register with the High Commission if you intend to stay in India for sometime. You can register yourself with the High Commission on-line at www.orao.dfat.gov.au.
The Australian Consulate-General in Mumbai & Chennai are also equipped to provide consular services. Contact details of the Australian Consulate-General in Mumbai & Chennai are -
Australian Consulate General, Chennai
9th Floor, Express Chambers
Express Avenue Estate, Whites Road, Royapettah
Chennai 600014
Tel: +91 44 4592 1300; Fax: +91 44 4592 1320
Australian Consulate General, Mumbai
Level 10, A Wing
Crescenzo Building
Opp MCA Cricket Club
G Block, Plot C 38-39
Bandra Kurla Complex
Mumbai 400 051
Tel: +91 22 6757 4900; Fax: +91 22 6757 4955
GENERAL INFORMATION:
WARNING: PRISON SENTENCES FOR POSSESSION OR USE OF NARCOTICS IN INDIA CAN BE SEVERE. IF CONVICTED OF AN OFFENCE UNDER INDIA’S NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES ACT (NDPS) 1985, THE MINIMUM SENTENCE IS TEN YEARS IN PRISON IN INDIA.
PASSPORTS:
Your passport is a valuable document which identifies you as an Australian citizen and provides evidence of your date of entry into India. It should be safeguarded with the utmost care. Many Australian passports have been lost or stolen in India and can only be replaced after a thorough investigation. An application for a new passport must be lodged in person. In the absence of supporting documentation (e.g. birth, citizenship, marriage certificates etc), a limited validity passport is issued. You must report the theft/loss of an Australian passport to the police station that has jurisdiction for the area in which the passport was lost or stolen. This report is required for obtaining Indian visa in the replacement passport.
E-Passport
As part of Australia’s continuing strategy to combat identity fraud, crime and to protect the integrity of our passport issuing system, the Australian Government has, on 24 October 2005, introduced a new passport called an ‘ePassport’.
The ‘ePassport’ will contain a micro chip which will be embedded in the middle pages of the passport. The applicant’s digitised photograph is stored on the chip. The chip also stores the name, sex, date and place of birth, passport number, and the passport issue and expiry dates. This is the same information that appears on the passport data page of every passport. A digital key protects the stored data from alteration and mitigates the threat of photo substitution.
As the ePassport uses the applicant’s photograph to generate biometric information that is stored on the chip, it is essential that the photographs provided with the application comply with recognised international standards. If the photographs provided do not comply with standards the application will be delayed as new photographs will have to be submitted in the required format.
Note: If your passport is lost or stolen not only do you have to replace the passport, but you must apply at the nearest local Foreigners Registration Office for the replacement of your Indian visa. This can take some time to complete. The contact details for the New Delhi office is given below.
INDIAN VISAS
Australian nationals require a valid visa for entry into India, either as a tourist or in transit or in any other capacity. With effect from July 1990, persons coming to India for business purposes can be granted a business visa valid for five years subject to a cumulative stay of ninety days, but valid for multiple entries during the validity of the visa. A tourist visa cannot be converted to a student visa or a resident visa. You must re-apply for an entry visa outside India. This visa is then converted to a student or resident visa.
According Indian visa authorities, regsitration is required within 14 days of arrival in India for visas valid for more than 180 days. This can be done at the Foreigner’s Regional Registration Office (FRRO) closest to your base in India. Check with the FRRO in New Delhi which is located at East Block VIII, Level II, R K Puram, Sector -1 , Vivekananda Marg, New Delhi. Telephone: 26711443, Timings are 9.30 am to 4.00 pm (lunch 1.00pm to 1.30 pm) for details of any formalities with which you must comply.
Do not let your visa expire as you could be arrested, fined and jailed.
VISA EXTENSIONS UP TO 6 MONTHS: You should contact the Foreigners Regional Registration Office, East Block VIII, Level II, R K Puram, Sector - 1, Vivekananda Marg, New Delhi. Telephone: 91-11-26711443.
VISA EXTENSIONS OF MORE THAN 6 MONTHS: Ministry of Home Affairs (Foreigner's Division), NDCC-II Building, Jai Singh Road, Off Parliament Street (Near Jantar Mantar) New Delhi 110001. Tel: +91 11 23438034, 23438037, 23438048, Fax: +91 11 23438033, 23438046, Email: [email protected], Website: http://mha.nic.in/ForeigDiv/ForeigHome.html.
A personal appearance is absolutely necessary.
CURRENCY: If you arrive with USD2,500 or more (or the equivalent) you should declare it on arrival on a currency declaration form which is to be attested by a Customs Officer. Import or export of Indian Rupees is prohibited.
AIRPORT TAX: An airport departure tax is Rs.500 per person, check to see whether this fee has been included in the price of your ticket. If not, you will be required to pay the departure tax. If travelling to neighbouring countries (Afghanistan, Bangladesh, Bhutan, Burma, Maldives Islands, Nepal, Pakistan, Myanmar and Sri Lanka) and coming back to India then it is Rs.150 otherwise it is Rs.300.
TRANSFER OF FUNDS IN INDIA: The speed and reliability of a transfer of funds from a bank in Australia to a bank in India will often depend on the specific bank concerned and whether the Indian bank is an agent of the transmitting bank. If it is not, the transfer may take considerably longer and can go astray.
Telegraphic transfers from Australia can however generally be arranged within two working days although in cases of emergency it can sometimes be done within 24 hours. Western Union (Travelex in Australia) will transfer funds quickly and can be waiting for you in 2 hours from the time of deposit in Australia.
Main issuing Banks and Agents:
| American Express A-Block, Conn aught Place, Hamilton House New Delhi. Tel: 95124 2801 800 / 98109 00800 |
Thomas Cook Limited Hotel Imperial, Janpath, New Delhi Tel: 23342171, 23360564. |
| Western Union, (SITA) F-12 Conn aught Place, New Delhi. Tel: 2331 1122. |
Visa Signature Towers, Ground Floor, South City -1, NH-8 Gurgaon – 122001 Haryana Tel: 95124 2581 937 / 2581 934 Fax: 95124 2581 935 Email: [email protected] |
| MasterCard Central Bank of India, Link House, Bahadur Shah Zafar Marg, New Delhi. Tel: 2331 9280. |
LOST CREDIT CARDS OR TRAVELLERS' CHEQUES - Emergency numbers
Contact your bank directly if your credit card is stolen or misused. Bank websites may provide specific information on credit card security or loss, along with contact numbers.
Please note the following numbers can be called reverse charges (through an operator) and 24 hours a day, except where noted.
Banks
ANZ Bank + 61 3 9683 7043 (reverse charges from overseas)
http://www.anz.com/personal/credit-cards/existing-card-holders/how/lost-stolen-cards/
Commonwealth Bank
61 2 132221 (free call 8am - 8 pm Sydney time)
61 2 9768 1078 (24 hours, but no reverse charges)
National Australia Bank (Mastercard - see MasterCard Global) (Visa - see Visa Emergency Assistance)
St George Bank
61 2 9553 5883
61 2 9845 4060 Green Cards and Advance-branded cards
Westpac 61 2 9374 7082 ATM Problems: 61 2 929 392 62
Colonial State Bank of NSW 61 2 9841 7911
Bank Of Melbourne 61 2 9374 7082
Bank West 65 345 1345 Visa, 1 314 275 6690 MasterCard, 61 8 9449 7000 Bankcard (24 hours, but not reverse charges)
Currency exchange and money transfer services:
American Express (lost cards) contact your nearest American Express Travel Service or Representative Office. (Lost travellers' cheques) contract a travellers' cheques worldwide refund service centre from the list of toll-free telephone numbers received on purchase of your travellers' cheques
MasterCard Global 1 314 542 7111
Thomas Cook 44 1733 318 950
Travelex Australia
61 1300 367 390 (free call)
61 2 9223 6196 (7.30 am - 7 pm Sydney time, not reverse charges)
Visa Emergency Assistance 65 345 1345
Western Union
61 1300 367 390
61 2 9223 6196 (7.30 am - 7 pm Sydney time, not reverse charges)
MEDICAL/HEALTH
Note: The Australian High Commission cannot act as guarantor for the competence of the institutions/individuals mentioned below nor accept any responsibility whatsoever in regard to the consequences of accepting medical advice. Medicare Australia does not cover medical/hospital costs incurred overseas.
HOSPITALS
| Max Healthcare N-110, Panchsheel Park New Delhi 110017 Tel:26499870 Fax:26499860 |
Holy Family Hospital Okhla Road New Delhi Tel: 2684 5900 -2684 5909 (10 lines) |
| Indraprastha Apollo Hospitals, Sarita Vihar, Delhi-Mathura Road, New Delhi. Tel: 26925858, 26925801 Ambulance – Tel. 1600 111 612 |
East West Medical Centre B-28, Greater Kailash - 1 New Delhi Tel: 2469 9229/ 2462 3738 Contact: Dr Chawla |
| Dr Sachdev's Private Klinik S490 - A Greater Kailash 1 New Delhi Tel: 2648 4137 / 2646 0625 |
Privat Hospital DLF Qutab Enclave, Phase II Gurgaon 122 002 HARYANA Tel: 26 352 097, 26 351 162, 26 353 793 |
| General Practitioners: | |
| Dr R Khosla (GP & Gastroenterologist) 166 Jor Bagh, New Delhi Tel:2 461 1708/469 2544/4611708 |
Dr K S Sachdev Privat Klinik, S490A Greater Kailash 1, New Delhi Tel: 26484137 |
| Dr (Mrs) M Law, Sadhu Vaswani Mission, 4th Street 27 Shanti Niketan, New Delhi Tel: 24671 562 |
Dr Arvind Taneja 75 Golf Links, New Delhi Tel: 24694333 |
| Dr (Mrs) A Behl 1330 Sector C Pkt 1 Vasant Kunj, New Delhi Tel: 2689 2623/2689 2624 |
Dr Virendra Bhandari 69, K-Road, Bhupalpura Udaipur, Rajasthan Tel: (0294) 2412420 |
| Dentists: | |
| Dr A Kumar 24 Sunder Nagar, New Delhi Tel: 2463 3422/24698988 |
Dr S Mehta 41 Khan Market, New Delhi Tel: 24629 955/24615914/24640535 |
| Dr P P Sahni 5 Siri Fort Road, New Delhi Tel: 26256012/26257014 |
Accommodation:
Budget:
The following hotels/guest houses have been quite popular among travellers and are located in the Delhi area:
| Asian Guest House, 14 Scindia House, Connaught Place, New Delhi. Tel: 2331 3393/ 2331 0229/ 2331 3663. |
YMCA Tourist Hostel, Jai Singh Road, Near Connaught Place, New Delhi. Tel: 2336 1915/ 2336 1847 |
| YMCA Blue Triangle Family Hostel, Ashok Road, New Delhi Tel: 23360133, 23735138, 23365014, 23365441 |
Youth Hostels Association of India Nyaya Marg, Chanakyapuri. Tel: 223016285 |
| Hotel PADAM International Deluxe 4715 /XV Shora Kothi Main Bazaar, Pahar Ganj, New Delhi – 110055 (near New Delhi railway station) Tel: 6543 4290 / 3291 4715 Mobile: 9810856 4715 |
Five Star Delux Hotels:
Maurya Sheraton, Sardar Patel Marg Tel:2611 2233
Hyatt Regency , Bhikaji Cama Place Tel: 2679 1234
Taj Mahal, Man Singh Road. Tel: 2302 6162
The Imperial Hotel Hotel , Janpath, Connaught Place. Tel: 23341234
Taj Palace, Sardar Patel Marg Tel: 2611 0202
Ashok Hotel, Chanakyapuri. Tel: 2611 0101
Shangri La Hotel , Janpath, Connaught Place. Tel: 4119 1919
AIRPORT CONTACT NUMBERS:
Indira Gandhi International Airport : Indira Gandhi Airport (Domestic):
Tel: 2565 2011/2565 2021 Tel: 25452121/25452125
INTERNATIONAL AIRLINES
| AEROFLOT BMC House N1 Conn aught Place Tel: +91 11 23312843 or 23310426 city, +91 11 25653510 airport |
AIR FRANCE 7, Scindia House Atmaram Mansion, Janpath Tel: +91 11 2373 8004/05 city, +91 11 25652099/2294 airport |
| AIR INDIA Jeevan Bharati Bldg 124 Conn aught Place Tel: +91 11 23736446/7/8 city, +91 11 25652050 airport or Arrival 144, Dep. 145, Reservation147, Cancellation 148 |
BRITISH Airways Airlines Tel: +91 124 4120747 Airport: +91 11 25652078 |
| CATHAY PACIFIC Tel: +91 11 23321286, 23323332 |
INDIAN AIRLINES Tel: 24601992 (Res)/25675301, 25675121 (airport), 26383232 (Call Centre). |
| JET AIRWAYS Tel: +91 11 51641414, Airport- +91 11 25675404, 25675504 |
LUFTHANSA 56 Janpath Tel: 23724200 city/25654000 airport Agents: +91 11 23724215, 23724222 |
| MALAYSIAN AIRLINES Tel: +91 11 51025555, 23313448 (Res), +91 11 25652395 (Airport) |
ROYAL NEPAL AIRLINES Tel: +91 11 (Reservation): +91 11 23323437, 23320817, 23320817, 23321572, 23713058. |
| PAKISTAN INTERNATIONAL Kailash Building 26 Kasturba Gandhi Marg Tel: 23737791/2/3/4 city/25652478 airport |
SINGAPORE AIRLINES Ashoka Estate Bldg, 9th flr Barakhamba Rd Tel: 23329036 city/25653072 airport |
| THAI Park Royal Hotel, American Plaza Nehru Place Tel: 623 9133 city/5652413 airport |
MALAYSIAN 10th Fl, Ashoka Estate Bldg, Barakhamba Rod Tel: 331 3448 city 5652395 airport |
| QANTAS Tel: +91 11 23321345, 47, 48 (Reservation) |
SriLankan Airlines G-55, Connaught Circus New Delhi - 110 001 Tel: +91 11 51528630-40 |