Enquiries before lodging an application
Do you want to know what type of visa to apply for?
See: Visa Finder
For all enquiries related to lodging visa applications and visa requirements please contact the VFS Global helpline on:
- India and calling internationally: +91-22-67866006 or via email to firstname.lastname@example.org
- Nepal: 1800 0910117 (Toll-free for national callers) or via email to email@example.com
The Australian Immigration Section in New Delhi has an arrangement with VFS Global to receive visa applications at the Australian Visa Application Centre (AVAC). For more details, please see the VFS Global website.
Client Counter Hours at VFS: Monday to Friday 9:00-16:00 (India) and 08:00 – 15:00 (Nepal)
Enquiries after you have lodged an application
If you have lodged a visa application with us and you have any queries related to your visa application you may wish to contact the visa office of the Australian High Commission, New Delhi via email. Please ensure that you mention your file reference number or passport number in all correspondence with the visa office.
For queries related to citizenship, email: firstname.lastname@example.org
For queries related to refugee and humanitarian visas, email: India.RefHumVisas@dfat.gov.au
For queries related to subclass 572 eVisa applications: email@example.com
For queries related to other eVisa student applications: firstname.lastname@example.org
For queries related to ImmiAccount and online lodgement issues: http://www.border.gov.au/Trav/Visa/Immi/immiaccount-technical-support-form
For queries related to eLodged Resident Return visas: email@example.com
If you have information regarding suspected immigration fraud, please contact the Visa Office in New Delhi or email to us at: firstname.lastname@example.org
Please note that we are unable to accept emails with a total file size larger than 10mb. Under current arrangements, no notification will be generated for emails exceeding 10mb which are not successfully received. If you need to send large emails, please consider sending these as several, smaller documents, and another email informing the relevant area that the emails have been sent.
The Department of Immigration and Border Protection is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please complete form 956.