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Before contacting us, we encourage you to use our online services and the Department of Home Affairs website, to get the information you require.
If, after checking the information on our website, you still require additional information or assistance you can contact Home Affairs via the online immigration enquiry forms - refer Written Enquiries section below.
Do you want to know what type of visa to apply for?
See: Visa Finder
Do you want to know the estimated Processing time for your visa application?
See: Global visa processing times
Phone Enquiries:
For visa and citizenship enquiries call the Home Affairs Global Service Centre on:
+61 2 6196 0196, open Monday to Friday 9am to 5pm (local time)
Written Enquiries:
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For general visa and citizenship enquiries: Australian Immigration Enquiry Form
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For child and orphan relative visa enquiries: Child and Orphan Relative Visa Processing Centre Form
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For queries related to ImmiAccount and online lodgement issues: ImmiAccount Technical Help
For applications lodged through ImmiAccount, please upload all additional documents within ImmiAccount itself.
We are unable to accept emails with a total file size larger than 10mb. Under current arrangements, no notification will be generated for enquiries exceeding 10mb which are not successfully received.
Service Delivery Provider Details – Bangladesh, Bhutan and Nepal:
The Australian Immigration Section in New Delhi has an arrangement with VFS Global to collect biometrics for countries and visas that are part of our biometrics program and also offer assisted online lodgement services (additional costs will be applicable) at an Australian Visa Application Centre (AVAC) or Australian Biometric Collection Centre (ABCC) located in Bangladesh, Bhutan and Nepal.
For more details, please see the VFS Global websites:
- For Bangladesh: https://visa.vfsglobal.com/bgd/en/aus
- For Bhutan: https://visa.vfsglobal.com/btn/en/aus
- For Nepal: https://visa.vfsglobal.com/npl/en/aus/
Feedback
Your feedback is valuable to us. It informs business improvement opportunities and further enhances the quality of our services. Feedback can be compliments, complaints and suggestions.
The Department of Home Affairs is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please complete form 956.