Australian High Commission
New Delhi
India, Bhutan

Visa Officer B

                                                                                                                         Office Circular No 09/2018

                                                                                           TEMPORARY EMPLOYMENT REGISTER – Visa Officer B

The Australian High Commission, New Delhi maintains a Temporary Employment Register, which is used to fill short-term vacancies.

The Temporary Employment Register is currently being refreshed, given several casual short-term opportunities at the Visa Officer B level in the Department of Home Affairs (formerly Department of Immigration and Border Protection) section of the Australian High Commission, New Delhi.

If you are interested in short-term, casual employment, please send your documents (see ‘How to Apply’ section below) to have your details added to the register. Please read the attached position description of the Visa Officer B position prior to sending your documents.


  • Applicants with previous experience in visa processing within an Embassy or High Commission environment are encouraged to apply.
  • The process involves questions about your current and past personal and family relationships and living circumstances. It is in your own interest to be honest and accurate in disclosing details about yourself. If you feel uncomfortable about disclosing this information, you should reconsider your application.
  • Only candidates being considered for a position will be contacted.
  • The starting salary for short-term employees at Visa Officer B level is INR 45, 900 per month.
  • All interested candidates should familiarize themselves with the Australian High Commission’s Code of Conduct.


    HOW TO APPLY    

    Interested candidates must submit the following documents in Microsoft Word format with subject header ‘Temporary Employment Register – Home Affairs Visa Officer B – <insert candidate’s name>’ to: :

    (1) A completed Registration Personal Particulars Form ;

    (2) Curriculum Vitae.


 Agency  Home Affairs
 Title  Visa Officer B
 Classification  LE3
 Section  Immigration
 Reports to (title)  Team Leader


About the Department of Home Affairs (Home Affairs)

The Home Affairs Section of the Australian High Commission, New Delhi is Australia’s largest overseas visa processing office, responsible for delivering a wide range of temporary and permanent visas, in addition to limited types of citizenship services, across India, Nepal and Bhutan.  The Home Affairs New Delhi Office is divided into six operational teams: Visitors/ Business, Students, Family and Humanitarian Migration, Referrals and Integrity.

About the Position

Visa Officers within the Immigration Section assess visa and/ or Citizenship applications, undertake verification checks and/ or assist with investigations. They usually work under the direction of a Team Leader.

The key responsibilities of the position include, but are not limited to:

  • Under general direction, apply an understanding of relevant legislation, policies and procedures to make lawful, fair and reasonable visa decisions.  Identify and refer complex/sensitive cases to a more senior level.
  • Manage referrals for integrity checks, prioritise cases for interview and assessment, carry out integrity interviews and undertake routine investigations.
  • Prepare and file accurate reports, case-notes, interview notes, correspondence and other material in relation to visa matters.
  • Deal with client queries by phone and email.
  • Provide translation and interpretation of community languages as required.
  • Travel and represent the Immigration Section to clients, agents and other stakeholders as required.
  • Know and uphold What We Value, the APS Values, the APS Code of Conduct and other relevant professional codes of ethics and practice and WHS requirements.


  • Education: Completion of a graduate level is desired.
  • Language:  Good knowledge of written and spoken English is essential and skills in a regional language (e.g. Hindi, Punjabi, and Gujarati) is desired.
  • Knowledge: Competence in the use of computers is required and a basic knowledge of commercial computer software is desirable, as the job primarily involves computer based work.
  • Skills & Abilities:  Must have good interpersonal skills and a strong commitment to Home Affairs’ client service principles and standards in order to support the day-to-day operations of the Department of Home Affairs.
  • Must possess ability to work with some autonomy, and have well-developed levels of judgement and initiative, in addition to an ability to provide quality advice to senior managers.
  • Must have good organisational abilities and successful workload management practices in order to deliver in a high-pressured environment of tight deadlines and competing priorities, while also maintaining high levels of client service and professional integrity.
  • Must have the capacity to quickly become proficient in High Commission and Home Affairs systems, programs and policies.



The key underlying principles of conduct for locally engaged staff employed at the Australian High Commission, New Delhi are:

1.         To act in accordance with the local law and applicable Australian law;

2.         To deal equitably, honestly and in a professional manner with both the public and colleagues;

3.         To ensure there is no real or apparent conflict of interest; and

4.         To ensure their professional or personal behaviour does not bring the Australian High Commission or Australia into disrepute.

LES must at all times behave in a way that upholds the integrity and good reputation of the High Commission.

•           Personal behaviour should be appropriate

•           Dress and appearance should be in accordance with standards appropriate to an employee's duties

•           LES should not be under the influence of alcohol, drugs or other prohibited or performance impairing substances in the work place

•           The High Commission is a smoke-free work environment

LES must behave honestly and with integrity in the course of his/her employment with the High Commission.

LES should not use their official position to improperly influence or try to influence colleagues or members of the public by giving them gifts or by entering into financial or other arrangements with them.

LES must act with care and diligence in the course of their employment with the High Commission.

In the course of their duties LES are required to:

•           be fair and impartial;

•           give others likely to be affected by a decision an opportunity to have their case considered promptly;

•           explain the reasons for action/decisions;

•           at all times act according to local law and applicable Australian law.

LES, when acting in the course of their employment with the High Commission, must treat members of the public and colleagues with respect and courtesy, and without coercion or harassment of any kind.

LES are required to:

•           treat members of the public and colleagues equitably, regardless of their sex, marital status, ethnicity, age sexual orientation, disability or religious beliefs or any other similar ground;

•           be professional and courteous;

•           provide reasonable assistance to the public and to help them understand their entitlements and their obligations;

•           deal with the public and colleagues in an equitable and fair manner.

LES must comply with any lawful and reasonable direction given by a person in the High Commission who has the authority to give the direction. LES are at all times subject to the authority of the High Commissioner/Consul General and the officer in charge of the section in which they are employed.

The relevant A-based or locally engaged staff supervisor has the primary responsibility for ensuring that the required standards of conduct and work performance are met and maintained by LES.

The LES must maintain appropriate confidentiality about information obtained during the course of their employment at the mission.

Official information must not be disclosed to any person unless an employee is authorised to do so in the course of his/her duties.


LES must not misuse information obtained in the course of his/her duties, including taking advantage of another person on the basis of information held about the person in official records.

LES must disclose, and take reasonable steps to avoid, any conflict of interest (real or apparent) in connection with his/her employment in the High Commission, including in relation to any outside employment and/or business activities.

LES must seek the permission of the High Commissioner or Consul General before engaging in outside employment.

The High Commissioner/Consul General may not grant permission to engage in outside employment that is incompatible with the employee's duties on behalf of the High Commission.

LES who have interests, financial or otherwise, including in respect of family and friends that could conflict with the proper performance of their duties must disclose this interest to their supervisor and take whatever action is necessary to avoid that conflict.

LES must use resources in a proper manner and avoid waste or extravagance. LES must be scrupulous in the use of official money, human and other resources.

LES have a responsibility to care for and maintain High Commission property. The property of the High Commission is to be used for official purposes only and is to be used efficiently and effectively.

LES must not, in the course of their employment in the High Commission, provide false or misleading information in response to a request for information that is made for official purposes.

An employee is expected to:

•           exercise reasonable care in giving written or oral information or advice; and

•           take reasonable steps to ensure that the information provided is accurate.

Where there are doubts about the reliability of information this should be checked with a supervisor. Where the information being given is of an interim or conditional nature, this should be made clear.

An employee must not make improper use of inside information or the employee's duties, status, power or authority in order to gain, or seek to gain, a benefit or advantage for the employee, or for any other person, including the acceptance of gifts, sponsored travel, hospitality, accommodation, hire car costs and entertainment.

These restrictions also apply to the families of LES, where the gift or benefit is a direct result of the official duties of the employee.

Gifts or benefits generally should not be accepted. In cases where not accepting would cause offence to an extent that could adversely affect Australia's interests, a gift or benefit can only be accepted with the written approval of the High Commissioner or Consul General.

If in doubt about whether or not to accept a gift the matter should be discussed with the employee's A-based supervisor.

A bribe is a gift given or offers made with the intention of influencing an employee to take or not to take a specific action. The acceptance of a bribe will result in disciplinary action being taken against the employee.

Money must never be accepted as a gift.