Office Circular No 10/18
TEMPORARY EMPLOYMENT REGISTER – Immigration Assistant
The Australian High Commission, New Delhi maintains a Temporary Employment Register, which is used to fill short-term vacancies.
The Temporary Employment Register is currently being refreshed, given several casual short-term opportunities at the Immigration Assistant level in the Department of Home Affairs (formerly Department of Immigration and Border Protection) section of the Australian High Commission, New Delhi.
If you are interested in short-term, casual employment, please send your documents (see ‘How to Apply’ section below) to have your details added to the register. Please read the attached position description of the Immigration Assistant position prior to sending your documents.
NOTE FOR ALL CANDIDATES
- The process involves questions about your current and past personal and family relationships and living circumstances. It is in your own interest to be honest and accurate in disclosing details about yourself. If you feel uncomfortable about disclosing this information, you should reconsider your application.
- Only candidates being considered for a position will be contacted.
- The starting salary for short-term employees at Immigration Assistant level is INR 35, 342 per month.
- All interested candidates should familiarise themselves with the Australian High Commission’s Code of Conduct.
HOW TO APPLY
Interested candidates must submit the following documents in Microsoft Word format with subject header ‘Temporary Employment Register – Home Affairs Immigration Assistant – <insert candidate’s name>’ to: AHCJOBS.NDLI@dfat.gov.au :
(1) A completed Registration Personal Particulars Form ;
(2) Curriculum Vitae.
POSITION DESCRIPTION – IMMIGRATION ASSISTANT (LE2)
|Reports to (title)||Team Leader|
About the Department of Home Affairs (Home Affairs)
The Home Affairs Section of the Australian High Commission, New Delhi is Australia’s largest overseas visa processing office, responsible for delivering a wide range of temporary and permanent visas, in addition to limited types of citizenship services, across India, Nepal and Bhutan. The Home Affairs New Delhi Office is divided into six operational teams: Visitors/ Business, Students, Family and Humanitarian Migration, Referrals and Integrity.
About the Position
The duties of the Immigration Assistant positions are varied and, under routine direction, they can include data entry and management, mail handling, file creation and management and responding to client inquiries by email and phone. Immigration Assistants are required to use some judgement in interpreting and applying legislation, instructions and guidelines, and in selecting and applying appropriate methods and processes. As an effective team member they contribute to the efficient delivery of services to clients and contribute to the overall development and review of work practices and procedures.
The key responsibilities of the position include, but are not limited to:
- Accurately record data for visa application processing and/or integrity analysis.
- Open and process mail.
- Assemble and maintain file records and ensure data integrity in hard copy and electronic systems, including of files and documents delivered to post by the Service Delivery Partner.
- Answer client email inquiries relating to visa requirements, escalating complex inquiries, as necessary.
- Assess basic visa application criteria (such as fee payment requirements) and make recommendations to decision-maker.
- Undertake basic and routine verification checks of documentation lodged by visa applicants, including by telephone and correspondence.
Correspond with clients regarding routine visa requirements.
Receipting of application charges.
Know and uphold What We Value, the APS Values, the APS Code of Conduct and other relevant professional codes of ethics and practice and WHS requirements.
- Language: Good knowledge of written and spoken English is essential and skills in a regional language (e.g., Hindi, Punjabi, Gujarati) is desired.
- Knowledge: Competence in the use of computers is required and a basic knowledge of commercial computer software is desirable, as the job primarily involves computer based work.
Skills & Abilities: Must have good interpersonal skills and a strong commitment to Home Affairs’ client service principles and standards in order to support the day-to-day operations of the Department of Home Affairs.